Frequently Asked Questions

1. What makes you different from all the other invitation shops?

We are design consultants helping our clients get their invitation of their dreams - consult with us on colors, details, fonts, theme, papers, etc. We provide assembly with no extra cost (except when shipping invitations to your guests), modern guest addressing, stamp service for your response card and even your outer envelope, any customized features such as hand-pressed wax seals, hand-tied ribbons, hand-torn details, customized artwork, and hand-painted details. View our review section from many happy clients or view our invitation collection. We can create invitations from classic to tropical chic to beach themes!

2. Is there a minimum we have to reach?

Minimum purchase for flat invitation: $150 subtotal. Minimum purchase for box or bottle: $250 subtotal.
For custom invitations, we require $400 (not including shipping/handling, CA tax and stamps). No minimum quantity on any pieces, unless noted.

3. How do I start?

Please fill out the order form as best you can at: https://secure179.inmotionhosting.com/~passio16/order_form.html or submit a Paypal payment of $100 creative startup fee (a deposit) which is applied to your final cost. We will then send you an order confirmation email stating what you've ordered, details, estimated time and estimated costs. Final payment isn't due until you approve your invitation proof.

4. How about if I have suggestions and ideas, are you open to those?

Of course! If you have clippings of ideas, a certain theme, or other ideas from parts of your event (flowers, color of dresses, location) for your event already, let us know. Bring them along during your free consultation or send it to us via email. However, please don't ask us to "copy" another invitation. Please go there and purchase their invitations instead.

5. Should I order extra invitations when I place my order?

Yes, definitely. We recommend that clients order at least 10% additional invites/products than they originally intended. Any reorders will include a re-setup fee starting at $50 in addition to the per piece price plus rush fees (20%-35% surcharge) may apply.

6. What is your payment process?

Payment is through paypal.com or your major credit card (VISA, MasterCard, Discover, American Express or Paypal invoice). If you'd like to use your card and would like to call it in, please contact us.

7. What is the turnaround time after my approval?

We ask for at least 1 month or more for design, printing and production.

8. Where are you located and could I contact you to talk further about ideas or suggestions?

Of course, we are here to help! We are located in the San Francisco Bay Area. You can contact us to set up an appointment. Fill out the contact information or email Raquel at raquel@passionpaper.com.

9. I'm in a hurry, could you rush my order?

Yes, if our current work load allows it, we will definitely try to accommodate you. Rush order is considered 3 weeks or less. It also depends on quantity and which piece. A 15%-35% surcharge is added to rush orders. Rush orders are not included in our monthly specials promotions. A full payment is required before starting your invitation process due to material purchase and placing you on top of our client list.

10. Could you self address the invites, add stamps to the respond envelopes and outside envelopes for me?

Absolutely! Since the wedding invites are  delivered fully assembled, there is no extra charge for affixing stamps to the respond envelopes, only the cost of the stamps. For additional fee, we do offer modern guest addressing for outer and inner envelopes for your guests' names and addresses. We do not add stamps to international mailings. For more stress free services, we can also send your invitations to your guests for a small fee.

11. Does the price include shipping and handling?

Shipping and $10+ handling costs will be added on the ending price if the invitations or announcements will be mailed back to you. Only $5 handling fee is applied if you pick up your invitations from our studio. We mostly ship via USPS. We are not responsible for lost, stolen, or damaged packages/products/invitations after it leaves our studio.

12. I don't have my wording right now, could I submit later?

Yes, you may! You can order by submitting your order form and submit all your wording later via email. We design all the invitation designs in one round. After 1 round (design, revision, design revision), you will be charged $50 per round. Please proof all your text before submitting.

13. When should I order and mail my wedding invitations out?

It is best to order your wedding stationery as soon as you know your ceremony and reception location. Typically, you should order your invitations 2-3 months in advance and mail 6-8 weeks before your wedding.

14. Do you provide samples?

Yes, please purchase samples in the individual invitation pages. Button for samples is called "Order a sample". Sample invitations are not customized. You can also contact us to set up an appointment to view our samples in person. Flat invitations are $10 each, box and small bottle, $15, Large Bottle $20, invites with band, wax seal and ribbon are $12. US shipping starts $7.00. No International shipping.

15. Are invitations fully assembled?

Yes, our pricing do include assembly. When you receive your invitations, they are fully assembled, unless you specifically ask for us not to or other ensembles are not complete. Hand tied bows, pressed wax seals, etc are also available. Further charges will be applied. We can also seal your finished invitations for you for a small fee.

16. Can you alter the artwork in any way?

Yes, we can alter the artwork as much as we can. However, sometimes, that means we have to redo/repaint the artwork and a fee might be added, depending on the complexity of the artwork. Watercolor, pencil, or even just graphic artwork could be produced. Any artwork produced by Passion Paper is solely the property of Passion Paper and cannot be copied or reproduced.

17. Could you change the format on any of your invitations?

Of course! Those formats on our collection are merely formats (folder, non-folder, vertical, horizontal, tea length). If you like a specific artwork or style but prefer a horizontal layout, you got it! These invitations should reflect you. We highly recommend to ask for any specific detail. We'll make it happen!

18. Are there any extra costs for custom invitations?

We require at least 3 months to start your invitations and a minimum of $400 subtotal (shipping/handling, stamps and tax not included in subtotal). Invitations start at $6.00 each, RSVP sets are $2.00 etc, etc.

19. I love one invitation but want them boxed (like Ocean Union), is that possible?

Yes, you can! Our usual boxed invitation comes are rectangular, with star or petal pochette, invitation, RSVP set, starfish and seashells, ribbon and kraft invitation box. Cost is $12.95 each.

20. I love the paper you're using, can you let me know where you get them?

Unfortunately, our supplies are strictly kept to our knowledge.

21. I love your petal pochettes, can I buy them separately?


Sorry, we only sell our petal pochettes with our custom invitation. If you want a different design in the invitation, please feel free to email or contact us via our custom invitation form. Otherwise, we don't do DIY.

tumblr site counter