Your Privacy Policy
Your privacy is important to Passion Paper. Passion Paper does not sell or license personal and identifiable information concerning its website visitors or any visitors to third parties. We value your privacy!

Our Mission
Our mission is to provide everyone optimal customer service, beautiful work and original artwork and photography.

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Ordering
When ordering, please either email, call or send us your order form or simply contact us to get started. A startup fee is required to start designs/comps. Full payment is required after final approval is sent from you (the client(s)) to us.

We accept Visa, MasterCard, Discover Card, American Express, or paypal.

Samples
We know many brides would like to see and feel the invitations we make. We do require a fee to buy samples of our Invitations. Other highly labor intensive pieces will not be assembled. Only paper, cut fabric and other embellishments will be mailed. Samples are $10 each minimum 2. Large Message in a Bottle samples are $25 each, small ones are $15 each.

Shipping
Shipping methods are as follows. USPS ground mail for sample orders. USPS Priority, Express or First Class, UPS or FedEx are available with delivery and signature confirmation for invitation orders. All shipping costs will be added to your final invoice. Signature and delivery confirmation will be part of your shipping costs. Please sign your package. Insurance is not included in this fee. If you'd like your package to be insured, please select "yes" on insurance.

If you choose to have Passion Paper send your invitations to each of your guests, it is your responsible to pay for all actual shipping postage cost per invitation. For bottle invitations, Passion Paper uses only USPS Priority Mail.

If you have a Fed Ex or UPS account you'd like us to use, please let us know.

After our products/invitations leaves our studio, Passion Paper is not responsible for any lost, damaged, soiled, returned, broken, or any possible mishap to the invitations/products. You will be responsible to pay any and all fees if you choose to reprint and reproduce your invitations.

Return Policy

Due to the highly customized nature of our printed products and because of material costs, all invitations, announcements, event details, favors or any products of Passion Paper are NON-refundable and non-returnable once an order has been approved and goes into production. Please keep in mind that shipping charges and sample orders are also non-refundable.

Mistakes overlooked by you during the proofing process does not deem the product defective and cannot be returned or refunded after an order has been printed. Please review, reproof and double check your online proofs before you send us your approval. An email from you to us with your approval statement is required before we start any production. WE ARE NOT RESPONSIBLE FOR PROOFING YOUR CONTENT. YOU ARE RESPONSIBLE FOR PROOFING YOUR CONTENT.

Please note, the $100 creation start up fee or initial deposit is non-refundable if the client decides not to use Passion Paper after designs have been created or your card has been charged.

Please also be aware that once your product has been approved by you, it is an agreement that everything is approved. Please look at your order confirmation email for details regarding product, cost, shipping, contact and shipping information. Handmade papers, inks, color natural specimens or any product at Passion Paper may vary in size, color, etc. All our products are handmade and unique, therefore, each one is one-of-a kind. If you want something more regular or machine created, please go elsewhere.

Products are non-returnable or refundable once it leaves our studio. No exceptions.

We are not responsible if you do not pick up your items in the post office or postal carrier area. We are not responsible for lost or damaged items. Please purchase insurance. We are not responsible if someone other than yourself have signed your package for you. Once an item or package(s) has been delivered, there is no refund nor partial refund or return of our products. Please contact the post carrier to get more information on your package(s).

Cancellation Policy

Once an approval has been given, your order will immediately proceed to production so that we can meet your deadline in a timely manner. However, if you wish to cancel your order, please call us at 650.868.0756 or send an email to cancel. If a client decides to cancel before a design is created or produced, the creative startup fee is NON-REFUNDABLE. This is because we take great stride on creating a space for a client and may decline other potential clients when this new client begins a process with us. This pertains to our Online orders and Etsy Orders. No Exception (even with Etsy policy).

Miscellaneous Policies
Passion Paper is not responsible for any mistakes etc on delivered products in which contents is solely provided by you (i.e. guest lists, names, addresses, emails of content, etc). These contents will be printed EXACTLY how they are given and delivered to Passion Paper.

Handmade Papers: Due to the handmade quality of all handmade papers, all papers will vary, have slight differences in coloration, texture, detail, etc. In addition, at times, some of our chosen handmade papers will be discontinued or out of stock. We will notify our clients as soon as possible and will replace the paper with a similar quality and detail as shown on our site or to our client.

Natural Specimens: Due to the natural nature of these products, color and size will differ. We will send you the best representation possible, but it is not guaranteed that you will receive exactly what you see online. Again, these are natural specimens. We have the right to change shells or specimens according to what we have in stock in our studio.

Color of inks: Please be aware colors of ink will differ from monitor to monitor. It will also differ from viewing online to printing. You are looking at an object in RGB value and we are printing in CMYK values. Please be aware that colors will be different. When in doubt and have time, ask us to send you a hardcopy proof!

Price and availability information is subject to change without notice.

Typographical Errors
We reserve the right to refuse or cancel any order due to a typographical error in pricing.

Service
We have the right to refuse service to anyone at any time without further explanation.

Rush Fees
Rush fee of 20-35% will be added for rush orders.

Reprints on content errors
Once all designs have been approved and produced/printed, if you or Passion Paper find a typographical error or would like to change your content 1) $50 round fee is charged to you 2) depending on where we are at on assembly, cost per invitations reprint and assembly will be from 50% up to 100% in addition to your original invoice. 3) rush fee of 25% surcharge may apply.

Reprints after your invites have been shipped to you
Yes, you may order reprints. $50 re-setup fee is required plus rush fee surcharge may be applied.

Intellectual/Copyright Property
All artwork, photography, all aspects from this website (Passionpaper.com) are ORIGINAL, CREATED, DESIGNED and remain intellectual properties of Passion Paper. It is illegal to reproduce or copy our artwork, designs, photography, created by Passion Paper without the written permission of Passion Paper. Violators of this Federal Law will be subject to its civil and criminal penalties. We take time on creating our invitations (designs, paper, form and function), and sometimes take months to think and create it. Please be original and don't copy.
All artwork, designs, photography created and produced for you, remain the intellectual property of Passion Paper). Custom artwork may be included in the Invitations section for future reproduction and sale.

Our Pricing Policy
Passion Paper reserves the right to change prices without notice. From time to time, we will need to change prices based on suppliers, operations, and production cost increases.

Good things to Say!
Comments/testimonials via fax, emails or phone are the sole propriety of Passion Paper.

Updated on June 18, 2016